At Émeraude Driver’s, protecting your personal data is a priority. This privacy policy explains what information we collect, why we collect it, and how it is used.

1. Data Collected

When you use our services, we may collect:

• Identity information: name, surname, contact details (phone, email).
• Booking information: pick-up address, drop-off address, date and time of the
• journey.
• Payment information: method of payment (banking data is processed via a secure provider and is not retained by us).
• Communication data: exchanges by phone, SMS, or email with our customer service.

2. Purpose of Collection

Your data is used to:

• Ensure the booking and execution of your journeys.
• Contact you if necessary (modification, delay, etc.).
• Improve the quality of our services.
• Comply with our legal and fiscal obligations.

3. Data Retention

Your data is kept only for the time necessary to manage the customer relationship and in accordance with legal obligations (e.g., invoicing).

4. Data Sharing

We never sell your data. It may be shared only with:

• Our partner drivers (only the information necessary for the journey).
• Our technical service providers (payment solution, IT hosting).
• Authorities if required by law.

5. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

6. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access, rectification, and erasure of your data.
• Right to object to and restrict processing.
• Right to data portability.

You can exercise your rights by contacting us at: contact@emeraude-drivers.fr

7. Contact

For any questions regarding this policy or your personal data:
Émeraude Driver’s
32 Bis Rue des Vallées
91800 Brunoy
contact@emeraude-drivers.fr
Phone: 07.71.76.84.55 / 07.60.57.14.74